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A refund will only be issued when the product is in poor condition or does not align with the characteristics related to its preparation, flavor, texture, aroma, presentation, or overall quality. In such cases, you may request a review to determine whether an exchange or a refund is appropriate.
Returns and exchanges apply when the product shows issues related to the production process or differs from the information provided at the time of purchase. This policy does not apply if the product has been improperly handled or stored after delivery, or if the deterioration is the result of normal use or the natural lifespan of the product.
Requests must be submitted within 5 days of delivery by writing to our official email:
e-mail: infolamandorla@gmail.com
Once your request is received, we will confirm its reception and begin the review process. In some cases, we may request additional information or supporting material to better understand the situation.
If the request is approved, the product must be returned to the following address before continuing with the process: Cll. 50 #56B-86. Medellín, Colombia. Cll 50 #56B-86. Medellín, Colombia.
Once the product is received, the refund will be processed using the same payment method used for the purchase. Processing times range between 5 and 10 business days, or according to the timelines established by the financial entity.
